Frequently Asked Questions

What is CBD?

CBD (or cannabidiol) is one of over 85 cannabinoids found in cannabis. CBD is present in more significant quantities in hemp than it is in marijuana. And because it’s non-psychoactive, CBD is widely regarded to possess incredible health potential.

What are cannabinoids?

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning.

What are Terpenes?

Terpenes are a class of volatile hydrocarbon compounds produced by the cannabis plant as well as most other plants. Terpenes are recognized as safe for human consumption by the Food and Drug Association and are used in a wide variety of food and cosmetic products.

Terpenes can also have powerful effects on our bodies. In fact, terpenes have been utilized by humans for millennia in what’s commonly known as aromatherapy. For example, the scent of citrus is produced primarily by a combination of limonene and pinene, both of which are thought to elevate mood.

What’s the difference between Hemp oil and CBD oil?​

The main difference between CBD and Hemp is that Hemp does not contain CBD. CBD and hemp oils are made from different parts of the plant and have different purposes. CBD is a compound found in industrial hemp, and we utilize a whole plant CO2 extraction that allows us to draw the CBD from the plant material and filter out unnatural substances, maximizing pure CBD concentration. While CBD is extracted from the entire plant, minus the seeds, hemp is extracted only from the seeds. Hemp oil is made from pressing hemp seeds and is used in a variety of products. Hemp-seed oil is used as a protein supplement for food, as varnish for wood and, because of its remedial properties for hair and skin, as an ingredient in lotion and soap products. You can buy hemp-seed oil online or at certain food stores, where you can learn about more ways to incorporate it into your diet and hygiene. CBD oil is generally used for medicinal purposes and has shown great promise in treating inflammation, pain, sleeping disorders and even certain types of epileptic seizures.

How much CBD should I take?

Determining the right amount of CBD will be unique from person to person and everybody processes CBD differently based on key factors like age, weight, and diet. The “right” dose of CBD can vary based on the need you are trying to address and whether your condition is mild or severe.

For first timers, we recommend starting with a base dose (about 4mg of CBD) up to 3 times a day and stick with it for about 2-3 days and increase 1-2mg a day until you find your sweet spot. Using CBD daily is the best way to see results.

Are there any negative side effects?

CBD is not known to have any negative side effects. However, large servings of CBD may cause drowsiness. If your intention is to remain alert, this may be considered an unwanted side effect and therefore large servings should be avoided.

Is CBD oil intoxicating?
CBD oil is non-intoxicating and will not make you feel stoned or high.

Will I need a marijuana card or doctor’s prescription to use CBD products?

No. CBD is not a drug. You will not be required to produce a medical marijuana card in order to purchase CBD online. However, some states have laws allowing doctors to recommend CBD to patients for particular conditions.

Does CBD interact with other medications?

If you are taking prescription medications, consulting with a qualified medical professional is a must.

Are there medical studies on CBD?

There have been thousands of scientific and medical studies have been carried out specifically on CBD. In just a year of (2017), Cannabidiol has been shown to help with Anxiety, Epilepsy, Seizures, High Blood Pressure, Psychotic Disorders, PTSD, Stroke Rehabilitation, Pain, Colitis, Liver Injury.Over the past years, hundred CBD-Related studies have been operated in dozens of countries and institutions. Bringing many to devote to the growing, understanding and acceptance of CBD.

How do I know it’s safe to purchase CBD online?

To ensure the legality of buying CBD products online, you need to make sure the company you’re buying from is reputable and that the product was made from industrial hemp with less than 0.3% THC content. Transportation of marijuana across state lines (from legal to non-legal states) is against the law, transporting hemp and hemp-based products are safe. Remember, millions of people all over the US (and the globe) are using CBD products every day to effectively treat their medical conditions. Don’t judge a brand by its designed labels. Always ask yourself this following questions: Where is their CBD from? The Point of Origin from hemp is important because if your Hemp is not from the U.S it is definitely not legal, if the company doesn’t tell you where their farms are, they may not know. -Is it local or organic? Usually, you can check this information through the companies lab testing paperwork.

Is there actual CBD in your product or is it just hemp oil extract?

Our Calm by Wellness CBD products is a proprietary blend that includes 80+ naturally occurring cannabinoids and terpenes for a full profile of our proprietary hemp extract.

All of our products start off with the highest potency and concentration of any CBD on the market (typically in the 70% to 80% range) grown under the supervision of the Colorado Department of Agriculture.

You can see our third-party lab results on our website here.

Will your products get me high?

No. They will not get you high. CBD is non-psychoactive and all our products contain zero THC, guaranteed.

You can see our third-party lab results on our website here.

Will I fail a drug test if I use your CBD products?

It depends on the testing standards of the lab administering your drug test. Most companies only search for the cannabinoid THC, which is the main psychoactive component of the marijuana plant. While Calm by Wellness products are THC free, there are some testing facilities that check for a spectrum of cannabinoids and could trigger a positive drug test. By law, you are allowed to ask the facility what cannabinoids they test for. If you are uncomfortable with that, you can call and ask anonymously. We suggest contacting the testing facility if there is any concern.

What is the ideal serving size?

The ideal serving size for our Calm by Wellness CBD products depend on a wide range of variables. It also depends on the product. Servings of 5 to 50 milligrams per day are commonly reported for health maintenance and minor issues. Please check the Supplement Facts on the back of the label for recommended serving size.

Does your products have a shelf life?

CBD itself does not have an expiration date. However, CBD oil products can degrade and should be used within a certain period of time. They should be stored in airtight containers either in the refrigerator or in a cool place away from direct sunlight. Ingestibles are around 18 months and topicals around 2 years.

What is the difference between the Functional Tincture (Sleep, Focus, Chill) and the regular CBD tinctures?

All our CBD tinctures, including the Functional Tinctures (Sleep, Chill, and Focus) and the regular CBD tinctures, contain Broad Spectrum Hemp Extract Blend. With our Functional Tinctures, we’ve added terpene blends for targeting a more specific need.

The Sleep Tincture has a terpene blend that contains lavender and other all natural plant extracts to help aid in sleep.

The Focus Tincture has a terpene blend that contains orange extract and other all natural plant extracts to help promote focus.

The Chill Tincture has a terpene blend that contains hops, orange, pine, chamomile, and other plant extracts to help promote a sense of chill.

All our Functional Tinctures contain 500mg of CBD.

Is your hemp certified organic?

Our hemp is organically grown in Colorado but is not certified organic by USDA. As of now, unfortunately, organic certification is not yet available.

How can I update my order?

We try our best to ship all orders within 1 business day. Changes and/or updates to orders need to be submitted before the order is shipped. Please email us at [email protected] as soon as possible. We’ll do our best to process your request.

How can I check the status of my order?

When your order ships, we’ll send you a tracking number so you can keep an eye on delivery. 

What if something is wrong with my order?

If you notice any problems or defects with the product when you receive it, we are happy to exchange or return it for no additional cost. Reach out to [email protected] for more information on replacements and returns for defective merchandise.

How do I cancel my order?

We try our best to ship all orders within 1 business day. If you placed an order by mistake or for any reason you’d like to cancel your order, please email us at [email protected] and we’ll do our best to process your request. Unfortunately, once an order has been shipped, we are no longer able to cancel it.

How does your monthly auto-ship subscription work?

To subscribe to a product, select the “Get Monthly & Save 10%” box on any applicable product. Once you click that button, select the item quantity. Your initial order will be processed within 1 business day of completing your order. Your Autoship order will continue to be placed every month based on the date you placed your initial order. You must register for a Calm by Wellness account on our website in order to subscribe to products. 

How do I cancel my subscription?

You can cancel your subscription at any time. However, keep in mind that if you cancel your subscription on the day of the month when your order is scheduled to be shipped, the cancellation will start on the following month.

To cancel your subscription, simply login to your account at, go to My Account and scroll to the My Subscriptions and select the subscription that you would like to cancel. From the View Subscription page, select cancel.

What methods of payment do you accept?

We accept all major credit cards such as Visa, American Express,Mastercard, Discover,JCB and Diners Club Int.

What do I do if my transaction is declined?

When a payment is declined, our system will retry to process the payment again. If it fails to process again, we recommend you to contact your cardholder to inquire of any issues with your account.

When will my order ship?

All orders usually ship  2 – 3 business days unless otherwise noted. As soon as the order ships, you’ll receive a shipment notification email with a tracking number.

Saturday and Sunday are not business days. The shipping window will begin on the following Monday for all orders placed over the weekend.

Note: Due to the COVID-19 pandemic, it may take slightly longer than normal to ship your order. You will receive an email notification when your order ships. Please don’t hesitate to contact us if you have any questions about your order. Thank you for shopping with us!

Where do you ship?

Currently within the United States.

What are the shipping options?

We offer free standard shipping and expedited shipping on all orders via USPS, except on free samples where shipping costs apply.

I’ve input the wrong address – now what?

Calm by Wellness is not responsible for orders with incorrect shipping address provided, but please attempt to intercept the package with USPS by visiting or email [email protected] as soon as possible.

We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error.

How long will the delivery take?

Free Standard Shipping

Typically, your package should reach you within 3-5 business days from the day the order is shipped.

Expedited Shipping

Typically, your package should reach you within 2-3 business days from the day the order is shipped.

The tracking should have more information on actual delivery time. However, USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of USPS First Class packages may take longer depending on where you live.

If you select Expedited Shipping, shipping and handling time of 2-3 business days applies. This excludes weekends and holidays within the United States.

What if my order is marked delivered but is nowhere to be found?

After a package has been marked as Delivered and the package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

If your order has been marked as Delivered by USPS and is nowhere to be found, please email [email protected] as soon as possible.

What is your return policy?

At Calm by Wellness, we stand behind our items 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our items will make a difference you can actually feel, that if any item doesn’t meet your expectations, we want you to send it back within the first 30 days of the initial purchase date and we will happily give you a full refund. It’s that easy.

The 30-day trial applies to only one item per customer. If this is your first time trying CBD, we suggest ordering one item to try first before exploring more. If you do choose to order multiple, only one item will be eligible for a refund at the end of your trial period.

Submit a Return Request within 30 days from when the order was placed. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned item, a refund will be issued and an auto email will notify you of that transaction.

If you purchased our item through a Calm by Wellness distributor or retailer, go to the original purchase location for any return or exchange.

For damages due to freight or shipping, all claims must be made within 48 hours of delivery. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product and send a photo as proof.

We will not accept any returns after 30 days of the purchase date for any reason and without a proper RMA (Return Merchandise Number).

Any shipping cost incurred on your purchase is non-refundable.

The full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. In total it can take 4-14 business days for you to receive your refund.

Please submit this form to request a return.

Do you have an Affiliate Program?

Yes, we do! Calm by Wellness is the most recommended Hemp CBD oil in the world. As an affiliate, you can earn a 15% commission on all your referral sales, get custom promo codes, and an opportunity to collaborate on giveaways and anything else to help you succeed (requires at least 10,000 followers in one social channel). There is no upfront fee, no inventory, no shipping, and no customer service to worry about.

Become an affiliate now and start earning! Click here 

Have questions not listed here?

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If your question is regarding an order, please include the Order ID.